The following page is taken DIRECTLY from Page 1 of the City Wide Agent Training Manual, given to every agent that comes through our doors and works for City Wide:

SERVICE

Definitions:
1. Work done by one person or group that benefits another
2. An act of help or assistance; "he/she did them a service"
3. The performance of duties by a waiter or servant
4. It is claimed to be a process that creates benefits by facilitating either a change in customers, a change in their physical possessions, or a change in their intangible assets

City Wide exists for one reason, and one reason only: to provide a service. The definitions above are extremely important to understand, read again, and read again. This is why you will get paid; because you will provide a service to the people of New York. There are hundreds of real estate brokerages in Manhattan, and thousands of real estate agents.

If you were looking for an apartment why should you come to City Wide? Why work with City Wide? Why give City Wide the opportunity to earn your business as opposed to any one of the other hundreds out there? Because we provide a SERVICE unparalleled by any other real estate brokerage in New York…hands down. To work at City Wide, to be a part of City Wide, the concept of SERVICE is something that needs to be crystal clear. We have a database. We consolidate this information daily, hourly, up-to-the-minute. Our product is information and a service. We provide a service to our clients by making the transaction as smooth as possible, and by allowing our clients to do what they do best, while we find them their apartment. Being organized, being amicable and working hard is just the beginning to providing a service.

It is not easy to provide a service to all of your clients. But it is very important that with each and every person you come in contact with, you are representing a brokerage firm that is proud to provide an individualized service to its clients, based on their lifestyles, their needs, and their personalities.